You can send the orders to us by email, phone, or fax, and then we will send the order confirmation back to you.
All our providers have excellent reputation in the industry. Quality certificates will be provided with the products. Products with defects can be exchanged or returned within 30 days after delivery. However, if the reason for return is not a result of a TRM error, the cost of return shipping and restocking fee will be deducted from your refund. Customized items without defects cannot be returned.
We can provide you free samples for some of our products. Please contact us for more information. The shipping cost will be paid by customers.
Products in stock will be shipped within 2 to 5 business days. Customized product orders will be provided with estimated delivery dates.
Yes. For customized products, we will provide you the manufacturing schedule update timely after you place an order. The products will be inspected after production. Product pictures will be sent to you before shipping, if required.
We accept credit cards, ACH, Paypal, wire transfers, and checks. Other methods may also be acceptable depending on your credit. Please visit our payment page for credit card payments.
You may be qualified for a discount on large or recurring orders. We can also provide a discount if you refer a new client.
Yes. If you have any product-related questions or issues before or after your order, please contact us.
Your privacy is very important to us. We will never sell your information to a third party. We may share anonymous information with our partners and advertisers, such as Google. Please refer to our Privacy Notice page for more information.
You can find TRM’s Dodd-Frank Policy with this link: TRM’s Dodd-Frank Policy.